Terms of service

Oasenna is the trading name of the company Oasenna. These Terms and Conditions govern the use of and access to the website https://oasenna.com/ (the “Website”), operated by Oasenna (hereafter, “Oasenna”).

Company Name: Oasenna
Address: 5 Ling Kwong St, Tiu Keng Wan, Hong Kong
Email: info@oasenna.com

By using this Website, you agree to follow the terms outlined here. Accessing or using the Website’s features or services implies your acceptance of these Terms and Conditions.

You do not need to register to browse the Website. However, if you wish to make a purchase through Oasenna, registration and acceptance of these Terms will be required before completing the order.

This Website is dedicated to fashion apparel and accessories offered under the Oasenna brand. These Terms provide the legal framework for both the use of the Website and for purchases made on it. They represent the only applicable terms unless otherwise agreed in writing, and they override any conflicting provisions.

Please read these Terms carefully. Use of the Website signifies your agreement. If you disagree, you should not continue to use the Website. If considered an offer, acceptance is strictly limited to these Terms.

Company Name: Oasenna
Address: 5 Ling Kwong St, Tiu Keng Wan, Hong Kong
Email: info@oasenna.com

This Website is managed by Oasenna. Throughout this site, the terms “we,” “us,” and “our” refer to Oasenna. Oasenna provides the Website, along with all related services, tools, and information, on the condition that you accept the terms, policies, and notices described here.

By visiting the Website or purchasing through it, you agree to be bound by these Terms of Service (“Terms”), as well as additional policies referenced or linked here. These Terms apply to all visitors, including browsers, vendors, customers, merchants, and contributors.

Please read the Terms fully before using the Website. Continuing to use the site confirms your acceptance. If you do not agree, you may not use the site.

Any new tools or features added to the store will also be covered by these Terms. You may review the latest version of the Terms at any time on this page. Oasenna reserves the right to update or modify the Terms at any point by posting changes here. You are responsible for reviewing this page periodically. Ongoing use after updates indicates your agreement.

Our store is powered by Shopify Inc., which provides the e-commerce platform used to sell our products and services.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction, or you have obtained parental or guardian consent for minors in your care to use the Website.

You may not use our products for unlawful purposes or in violation of applicable laws. You must not upload harmful code or viruses. Breaches of these Terms may result in termination of your access.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service at any time, for any reason.

You understand that content you provide (excluding credit card details) may be transmitted unencrypted across various networks and adapted to meet technical requirements. Credit card data is always encrypted during transfer.

You agree not to copy, resell, or exploit any part of the Service without prior written approval. Headings included here are for convenience only.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible for any inaccuracies or outdated information on the Website. All content is for general purposes and should not be solely relied upon. Use is at your own risk.

Some content may be historical and is provided only as reference. We may update content at any time but are not obligated to. You are responsible for checking updates.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products may change without prior notice. We may modify, suspend, or discontinue any aspect of the Service at any time without liability.

SECTION 5 - PRODUCTS
Certain products are available online only. These may be limited in quantity and are subject to our Return Policy.

We aim to display images and colors accurately, but cannot guarantee that your device will reflect them exactly.

We may limit product availability by individual, region, or jurisdiction, and reserve the right to discontinue items. Descriptions and pricing may change at any time without notice.

We do not guarantee that products or services will meet your expectations or that errors will always be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or cancel orders at our discretion, including by limiting quantities per customer, household, or order. If an order is altered or canceled, we may notify you by email or phone.

You agree to provide accurate and up-to-date information for all purchases. Please ensure your details are updated for proper order processing. For additional details, review our Returns & Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide access to tools operated by third parties. Use of such tools is at your own risk and without warranties. Any future tools or features added will also be governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS
The Website may include links to third-party content or websites. We are not responsible for their policies, materials, or practices. Please review their terms before engaging with them.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Suggestions, ideas, or feedback submitted to us may be used freely without any obligation of confidentiality or compensation.

We may, but are not required to, monitor or remove content that we consider unlawful, offensive, or in violation of these Terms.

You agree not to post content that infringes rights, contains offensive or unlawful material, or misleads others. You are solely responsible for your submissions.

SECTION 10 - PERSONAL INFORMATION
Your personal information submitted through the store is handled in accordance with our Privacy Policy. Please review it for more information.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be errors on the Website regarding product details, pricing, promotions, shipping, or availability. We reserve the right to correct these at any time, even after an order is placed.

We are not obligated to update or clarify information unless required by law.

SECTION 12 - PROHIBITED USES
You must not use the Website or its content for illegal purposes, to infringe rights, to harass or discriminate, to spread false information, to upload harmful material, to collect others’ data, to spam, or to disrupt security. Breach of this may result in immediate termination of access.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free access to the Service. All products and services are provided “as is,” without express or implied warranties.

Oasenna and its affiliates, partners, or employees are not liable for damages arising from the use of the Service or products. Where local laws limit exclusions, liability will be limited to the maximum extent allowed.

SECTION 14 - INDEMNIFICATION
You agree to indemnify Oasenna and its affiliates, employees, and partners from claims arising out of your breach of these Terms or infringement of third-party rights.

SECTION 15 - SEVERABILITY
If any provision is deemed invalid or unenforceable, the remaining provisions will remain in full effect.

SECTION 16 - TERMINATION
These Terms are effective until ended by either you or us. You may terminate by ceasing use of the Website. We may terminate access without notice if you fail to comply with these Terms.

SECTION 17 - ENTIRE AGREEMENT
These Terms, along with any policies posted on the Website, represent the full agreement between you and Oasenna. Failure to enforce any right does not constitute a waiver.

SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of the Ireland.

SECTION 19 - CHANGES TO TERMS OF SERVICE
We may revise these Terms at any time by posting updates on this page. It is your responsibility to review them regularly. Continued use signifies agreement.

SECTION 20 - RETURN AND REFUND
We accept returns within 14 days of receiving your order.

Eligibility: Items must be unused, in their original packaging, with tags attached, and accompanied by proof of purchase.

Process: Contact info@oasenna.com for authorization before sending items back. Unauthorized returns will not be accepted.

Refunds: Once approved, refunds will be processed within 10 days to the original payment method, unless otherwise agreed. Shipping fees are non-refundable. No restocking fees apply.

Cancellation: Orders may be canceled if they have not yet been shipped. Contact info@oasenna.com to request a cancellation.

SECTION 21 - CONTACT INFORMATION
For questions or support, please contact us:

Company Name: Oasenna
Address: 5 Ling Kwong St, Tiu Keng Wan, Hong Kong
Email: info@oasenna.com

Thank you for being part of the Oasenna journey, where confidence, ease, and style come together.