Privacy policy

This Privacy Policy outlines how Oasenna (“we,” “us,” “our,” or the “Site”) collects, uses, and shares personal information when you engage with our services, place orders through https://oasenna.com/ (the “Site”), or otherwise interact with us (together, the “Services”). In this policy, “you” and “your” refer to individuals using our Services, including customers, visitors, and others whose information we handle.

By accessing or using our Services, you agree to the practices described here. If you do not agree, we ask that you stop using the Services.

Company Information
Company Name: Oasenna
Address: 5 Ling Kwong St, Tiu Keng Wan, Hong Kong
Email: info@oasenna.com

Information We Collect

When you interact with our Site, we may gather:

Device Information
Examples: Browser type, IP address, time zone, cookie details, browsing behavior
Purpose: To operate the Site properly and improve performance

Order Information
Examples: Name, billing and shipping details, payment information (such as card data), email, phone number
Purpose: To process purchases, complete transactions, and provide customer service

Customer Support Data
Examples: Details shared during support conversations
Purpose: To address requests and improve the customer experience

We do not mark any products as final sale. Returns are always accepted if the stated conditions are met.

How We Use Your Data

We may use your information to:

Process and deliver purchases
Provide updates about orders and answer inquiries
Prevent fraud and address security issues
Send marketing updates, in line with your preferences

Sharing Your Information

Your details may be shared in the following circumstances:

With service providers (such as payment processors, shipping carriers, IT support)
With business and marketing partners, including Shopify, under their own privacy policies
At your request, for example when connecting with social platforms
With affiliated companies within our group, if needed for business purposes
For legal obligations, or in cases of mergers and business changes

Disclosures in the Last 12 Months

We have disclosed the following categories of personal information within the past year:

Types Disclosed

  • Identifiers: Contact details, account and order information
  • Commercial Data: Purchase history and customer support records
  • Internet Activity: Site usage data and browsing activity

Recipients

  • Service providers and vendors
  • Business and marketing partners
  • Corporate affiliates

We do not use sensitive information to create profiles or draw conclusions about you.

User-Generated Content
Reviews, comments, or other contributions made on our Services may be publicly visible. We cannot control how others use or share such content.

Third-Party Links
Our Site may include links to external sites. Please review their privacy practices, as we are not responsible for their policies or content.

Children’s Privacy
Our Services are not intended for children. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us so it can be deleted. We also do not “sell” or “share” the personal data of individuals under 16, as defined by law.

Security & Data Retention
We use standard measures to safeguard data, though no system can be completely secure. Please avoid sending sensitive details over unsecured channels. We keep personal information only as long as needed to maintain accounts, comply with regulations, resolve disputes, or enforce agreements.

Your Rights and Options

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold
  • Delete: Ask us to remove your personal data
  • Correct: Update inaccurate details
  • Portability: Request a copy or transfer of data to another party
  • Restrict Processing: Limit how we use your data
  • Withdraw Consent: Revoke consent where applicable
  • Appeal: Contest a decision if a request is denied

Marketing emails include an unsubscribe option. Transactional messages, such as order confirmations, may still be sent.

To exercise your rights, we may ask for identity verification. You can also appoint an authorized representative with the proper documentation. We will respond within required legal timelines.

Complaints
If you are dissatisfied with how your data is handled, you can contact us directly. You may also reach out to your local data protection authority where applicable.

International Transfers
Your information may be stored or processed outside your country, including in the United States. For transfers outside Europe, we rely on safeguards such as the European Commission’s Standard Contractual Clauses or similar mechanisms approved by UK authorities, unless the receiving country is recognized as offering adequate protection.

Contact Us

For any questions about this Privacy Policy, please contact us at:

Company Name: Oasenna
Address: 5 Ling Kwong St, Tiu Keng Wan, Hong Kong
Email: info@oasenna.com

Thank you for being part of the Oasenna community, where simplicity connects with confidence and fashion feels natural.