Refund policy

To begin a return, contact us at info@oasenna.com with your order number and the reason for sending the item back. Our support team will provide guidance and share the return steps with you.

Please remember: Customers cover return shipping costs unless the item received is damaged or incorrect.

14-Day Return Window
You have 14 days from the delivery date to return your order. Whether it’s not quite right or you’ve simply reconsidered, we’ll make the process clear and simple.

No Hidden Fees
We don’t charge restocking fees. What you paid is exactly what you’ll see no unexpected extras.

Refunds
After your returned item(s) are received and checked, your refund will be processed within 10 business days. The refund will be applied to your original payment method. Your bank or card provider may need additional time to complete the transaction.

Exchanges
Looking for something different instead? Let us know in your return email. If the item is available, we’ll be happy to arrange the exchange.

Questions?
If you need assistance at any point, reach out at info@oasenna.com. We’re here to make your Oasenna experience smooth and well supported.